Hello Ronald. We see your revealing their experience. You have got also said a self difference, excite get in touch with on this subject delight. Many thanks for permitting us see.
Lays and you can misinformation are very well ccceptable
Obtained a good phonecall yesterday away from BetVictor out of my personal present betting hobby because the allegedly they had flagged up because the a problem to the their “system”. Its staff member said We forgotten cash on among my levels kept which have BV, which i has already been totally alert to shortly after betting in my own function, and you will are asked if i are familiar with this(? Just after being confronted with their extremely invasive interrogation being informed which i should have a look at my bank account to make sure I am aware just what both keep, I politely considered the latest staff member that i have a look at my financial membership to several minutes 24 hours when i usually do not trust banking companies, as a result of previous skills. She then went on to declare that I experienced shed ?293 to your an alternative BV Group membership (Parimatch) for the duration of last night.
I informed her that was untrue when i has actually not even logged on the my Parimatch account for up to 12 weeks and explained the reason why (constantly bringing asked to evolve my personal password, an such like. She completely forgotten the thing i mentioned that it should had been me personally otherwise do others gain access betzone geen stortingsbonus to your own Parimatch account log on information and you can bank facts. I thought to their own no one else, bar myself, has my log in details neither savings account information to gain access to and rehearse my Parimatch membership. After repeating me personally to the Eight days, she told you I will improve the matter on cops in the this dilemma. Definitely BV admonished on their own of every wrongdoing whatsoever for this possible coverage infraction. I inquired the newest employee to provide me personally details of which pastime on my Parimatch account so i you may promote research into the police.
She said she did not accomplish that because it are a “other agencies” and that works together with such as for example requests. We be sure to questioned their own to contact so it department on my part but she denied and you can frequent that i want to do this. Eh? She after that proceeded to close off my Parimatch account given that she “needed to” because of the alleged defense breach. Just after half-hour for the mobile, I was needless to say drained having been subject to lack of knowledge, inattentiveness, inactivity, and you can downright awkwardness. I contacted BV to learn more because of their employee’s refusal to do so to my behalf through its live chat studio and you will talked to help you an agent called Ellie. Ellie advised one her associate had misinformed myself of your own big date out-of my personal Parimatch membership craft because it got the third from which the above mentioned loss associated with rather than the 3rd away from as the incessantly insisted from the their particular colleague I talked so you’re able to towards the phone.
I feel dissapointed about your gameplay and you will extra feel failed to meet your standard, and that you feel the advantages method is maybe not helpful
This associate had at the least 30 minutes to improve her misinformation but refused to exercise. Fairly We went on to ask to have compensation just after dropping 1 / 2 of a keen hours of my entire life thus needlessly and being subject to eg poor, and you can to be honest repulsive, customer care by the their particular colleague but Ellie refuted my demand, claiming “we really do not give out goodwill gestures or 100 % free bets toward request. All that We received from Ellie are empty apologies.
Customer care because of the telephone by electronic form was at an enthusiastic all time reasonable as the faceless representatives of people you liaise with don�t render a place about yourself or any kind of their clients for that matter.
We will show the views with the associated people to have comment
Posted By ahamad February 20, 2026Hello Ronald. We see your revealing their experience. You have got also said a self difference, excite get in touch with on this subject delight. Many thanks for permitting us see.
Lays and you can misinformation are very well ccceptable
Obtained a good phonecall yesterday away from BetVictor out of my personal present betting hobby because the allegedly they had flagged up because the a problem to the their “system”. Its staff member said We forgotten cash on among my levels kept which have BV, which i has already been totally alert to shortly after betting in my own function, and you will are asked if i are familiar with this(? Just after being confronted with their extremely invasive interrogation being informed which i should have a look at my bank account to make sure I am aware just what both keep, I politely considered the latest staff member that i have a look at my financial membership to several minutes 24 hours when i usually do not trust banking companies, as a result of previous skills. She then went on to declare that I experienced shed ?293 to your an alternative BV Group membership (Parimatch) for the duration of last night.
I informed her that was untrue when i has actually not even logged on the my Parimatch account for up to 12 weeks and explained the reason why (constantly bringing asked to evolve my personal password, an such like. She completely forgotten the thing i mentioned that it should had been me personally otherwise do others gain access betzone geen stortingsbonus to your own Parimatch account log on information and you can bank facts. I thought to their own no one else, bar myself, has my log in details neither savings account information to gain access to and rehearse my Parimatch membership. After repeating me personally to the Eight days, she told you I will improve the matter on cops in the this dilemma. Definitely BV admonished on their own of every wrongdoing whatsoever for this possible coverage infraction. I inquired the newest employee to provide me personally details of which pastime on my Parimatch account so i you may promote research into the police.
She said she did not accomplish that because it are a “other agencies” and that works together with such as for example requests. We be sure to questioned their own to contact so it department on my part but she denied and you can frequent that i want to do this. Eh? She after that proceeded to close off my Parimatch account given that she “needed to” because of the alleged defense breach. Just after half-hour for the mobile, I was needless to say drained having been subject to lack of knowledge, inattentiveness, inactivity, and you can downright awkwardness. I contacted BV to learn more because of their employee’s refusal to do so to my behalf through its live chat studio and you will talked to help you an agent called Ellie. Ellie advised one her associate had misinformed myself of your own big date out-of my personal Parimatch membership craft because it got the third from which the above mentioned loss associated with rather than the 3rd away from as the incessantly insisted from the their particular colleague I talked so you’re able to towards the phone.
I feel dissapointed about your gameplay and you will extra feel failed to meet your standard, and that you feel the advantages method is maybe not helpful
This associate had at the least 30 minutes to improve her misinformation but refused to exercise. Fairly We went on to ask to have compensation just after dropping 1 / 2 of a keen hours of my entire life thus needlessly and being subject to eg poor, and you can to be honest repulsive, customer care by the their particular colleague but Ellie refuted my demand, claiming “we really do not give out goodwill gestures or 100 % free bets toward request. All that We received from Ellie are empty apologies.
Customer care because of the telephone by electronic form was at an enthusiastic all time reasonable as the faceless representatives of people you liaise with don�t render a place about yourself or any kind of their clients for that matter.
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