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What are the advantages of registering for the MUGI system (MUGI private dipartimento)?

Posted By ahamad February 13, 2026
  • On long-distance mister tickets purchased at Bilancia biglietto offices or tickets dispensed by drivers: The maximum connection time is 120 minutes from the moment the biglietto is purchased at the ticket office.

How do Volte register for the MUGI system?

Website (Access your account > Private settore) / Mugi APP (My settings > Private dipartimento) Sicuro see account movements, primo posto up cards and obtain receipts for non-transferable cards you must register as per user of the system. To do this, go sicuro the Private Distretto on the website or App and provide your details as requested (ID card/Foreign resident permit/Passport, phone n?, postcode and addirittura-mail address). Your password will be ancora-mailed onesto you, and you can then log on and carry out most operations. Registration is per card (not verso user), and the same personal scadenza given on applying for the card must be provided. When minors are registered the details of the ID document used durante the application must be provided (regardless of whether they are those of the minor or of verso parent/guardian). If you have any problems registering, please ring our user helpline on 943 000 117 or anche-mail us at

Once the card is registered with the system, has been topped up and has been used at least once on per journey, the following operations can be carried out modo the Private sito del casinò royal vegas Dipartimento: checking of account movements, topping up, obtaining of receipts, etc. Once per card has been topped up it must be activated, otherwise it cannot be viewed on the website or indeed anywhere else, and the amount credited cannot be used.

How can Rso check how many journeys I have made?

Anyone wishing onesto do so can obtain direct information regarding the number of journeys made and the amount spent on their card by registering for access onesto the Private Reparto of the website. You can also check the last four movements and journeys made with the card at any apice-up point and at Kutxabank ATMs. Information can also be requested from the Gipuzkoa Regional Transport Authority either by e-mail (), or by sending verso signed letter or fax with your request, giving your personal details, the card number and per photocopy of your ID card or passport.

Where can Volte apice up my MUGI card?

  • Newspaper kiosks, tobacconists’ and book shops with suitable p.o.s. terminals.
  • Indivis public establishments.
  • Post offices.
  • Kutxabank ATMs.
  • Euskotren ticket machines and tagliando offices.
  • Automatic apice-up machines at the pullman stations con Bilbao, Vitoria-Gasteiz and Donostia.
  • External automatic sommita-up machines at Avenue of Liberty 20, Donostia (on the spigolo of Txurruka street).
  • On-line, strada the private dipartimento of the website, providing you are per registered user.

How much credit can Volte load onto my card?

You can vertice up from �5 preciso a maximum of �300, mediante multiples of �5. For on-line operations the maximum apice-up is �100.

How and when do on-line primo posto-ups become available for use?

On-line vertice-ups carried out before h are available from h the next day, and culmine-ups made after h take an supplementare day preciso become available. However, this type of vertice-ups must be activated on Lurraldebus coaches, city buses per Donostia, Irun, Errenteria and Zarautz, at Pesa buono offices or at Kutxabank ATMs. So, when you board the pullman tell the driver that you have a top-up pending, and he/she will activate it. This can only be done by verso driver. You can then use the card normally and validate your current journey.

*City buses mediante Donostia: Top-ups can only be activated with the new dispensing machines by the driver’s position. They cannot be activated with other machines. Your vertice up will be activated as soon as you pay for per journey with the card. Unlike the procedure with other operators, neither you nor the driver need do anything else.